What is a case room?
A case room is a sub-room created within a case to share specific updates with a targeted team, such as OR, surgeons, or HLA. These rooms are linked to follower groups in the case workflow and are designed to:
Automatically send relevant updates based on task assignments
Reduce noise and notification fatigue for team members
Help case admins avoid redundant communication
Only case admins can manage these rooms and control who’s added.
What is a standard room?
A standard room (sometimes referred to as a general room), is not tied to a case or workflow. It’s a flexible space for things like:
Internal announcements
On-call schedules
1-on-1 or group chats (including with external partners)
Any user with access to your organization can create a standard room by going to the Rooms tab and tapping the +chat bubble (mobile) in the top right or +Add Chat (web) in the top left of the screen.
If you're trying to remove yourself from a room or add someone to a conversation and the app won’t let you, you might be in a case room, which has different rules and capabilities than a standard room - managed by an admin.
We also recommend reading: Understanding case admins vs followers