If your transplant center handles multiple offers and post-acceptance cases at once, FlowHawk makes it easier to manage communications by allowing multiple follower group rooms within each case. This helps you tailor messages to different teams and roles.
🔁 Tip #1: Navigate from the Cases module, not the Rooms module
When you’re moving between conversations, it’s much easier to keep track of everything by navigating through the Cases module.
The Cases module shows all rooms and activities tied to a specific case.
The Rooms module shows every conversation across all cases - which can get overwhelming.
Why this matters:
Working from the Cases module keeps everything contextual. You'll only see rooms related to a specific case, rather than scrolling through a long list of all conversations.
💡 On mobile, you can easily confirm you’re in the Cases module by checking the bottom of your screen.
💻 On web, selecting a room from within a case temporarily moves you to the Rooms module - but clicking the Back button brings you right back to that case’s rooms, not the global room list.
🧰 Tip #2: Use filters to focus on relevant cases
To avoid being overwhelmed, use filters in the Cases module to focus on what’s most important.
Here’s how to do it:
Open the Cases module on mobile or web.
Tap the Filter icon in the top right.
Sort or filter cases by:
Tags (e.g., organ type, urgency)
Case Status (e.g., All, Open, Closed,
Workflow type (e.g., offer, post-acceptance)
This ensures you only see the cases and rooms relevant to your role or responsibility, helping you stay focused.
✅ Stay organized, stay informed
Using these best practices, you can keep your workspace cleaner, reduce distractions, and quickly access the information you need. The more intentional you are about how you navigate cases and rooms, the easier it is to stay aligned with your team.