Transplant Centers, especially larger volume transplant centers, often have multiple cases (offers and/or post-acceptance cases) going on simultaneously.
The benefit of the FlowHawk platform is that it allows you to create multiple "follower group rooms" so that you can manage multiple conversations with different teams and roles, who want different information, in an easier and more streamlined way.
However, this can result in a lot of message rooms which can get overwhelming.
Below are some tips to make sure that you are able to navigate between cases and rooms within cases without getting lost in the noise.
Tip #1: Manage follower group rooms from the cases module instead of the rooms module
When jumping back and forth between cases and conversations within case rooms, it is much easier to navigate by operating from the cases module (see below) vs the rooms module.
For more information on the differences between "Rooms" module and "Cases" module see our article: What is the difference between the "Rooms" module and "Cases" module.
MOBILE: In each of the screenshots, notice that you are in the "cases" module vs the "rooms" module.
WEB: *Note* In web, currently the app will navigate you automatically back to the "rooms" module when selecting 'rooms' from the case. However, if you select the back button it will take you back to the list of rooms under the case, vs the master list of all rooms in the "rooms" module.
Tip #2: Use Case Filters to Filter by Tags or Workflow Type
Now that you are using the "cases" module as the primary starting point to access and navigate between case rooms and follower group rooms, the next thing to utilize to reduce notification fatigue or being overwhelmed with cases is to use filters to filter for the cases that are most relevant to you.
You can do this by going to cases on either web or mobile, selecting the filter icon in the top right (see below), and sorting by either Tags and/or Workflows.
We hope this helps you focus on the cases that matter most to you and easily navigate between the case rooms and follower rooms to find the information that you need.