💻 On the web app
Open the room. Navigate to the room you want to update from the Rooms or Cases module.
In the top right corner of the room, click the ⓘ info icon to access room settings.
In the details panel, toggle Mute Group to silence notifications for this room. Toggle it again to enable notifications.
If desired, click Notification sound to customize the tone of the alert you receive on a room-by-room basis.
📱 On the mobile app
From Rooms, select the room you want to adjust.
In the top right corner, tap the ⓘ info icon to open room settings.
Toggle Mute Room to silence all notifications for that room.
If desired, tap Notification Sound to assign a unique alert tone for that room.
📝 Note: When a room is muted, a crossed-out bell icon will appear to indicate that notifications are silenced.
