This guide will walk you through key features like setting up your account, creating cases, managing teams, and communicating securely. While designed for the web app, the mobile app follows similar steps.
🚀 Accessing the FlowHawk app
Download the FlowHawk app on:
iOS or Android: Search “OmniLife FlowHawk” in the App Store or Google Play.
Web: Visit messages.omnilife.io and log in.
👤 Set up your account
Go to More > My Profile > Edit to:
Update your name, role, email, and phone number
Set your notification preferences
Toggle Do Not Disturb if you want to mute notifications (except "@" mentions)
Choose a custom notification sound
Click Done to save your changes
👥 Create and manage teams
Teams let you add multiple people to cases and rooms with one click.
To create a team:
Click More > My Teams
Tap +Add Team to create a new team
Name the team and choose Share with organization
Under Add Members, choose individual users or existing teams, and hit Create
Pro tips:
Anyone can edit a shared team
Add teams to case permissions for faster setup
Note: The mobile app supports creating new teams, but adding existing teams isn’t an option-you can only invite individual users.
📝 Create a case
Step 1: Add a case
Go to Cases
Click + Add Case
(Optional) Import a PDF Donor Summary
Fill in the case details
Choose a workflow
Click Create Case
Select Default Follower Groups or choose Skip Without Creating. You can add the groups now or later.
Step 2: Add people
To add people to a case, go to Cases > Permissions
Choose Add admins, Add followers, or Add default followers.
Admins can:
Edit the case
Be added as individual users or as teams
Add unregistered users via phone/email
Followers can:
View selected case updates
Receive push, SMS, or email alerts
Update tasks if enabled
Only see and get alerts for tasks they’re assigned to
Step 3: Complete tasks
Cases consist of Tasks (major steps) and Subtasks (details)
Save your changes as you go
Mark a task complete and also notify Admins and Followers
📎 Add files to a case
Tap the Files tab in the case details
Upload documents from mobile or desktop
High-res images and PDFs are supported
Note: Files uploaded to an individual case are accessible to all users. To control file access, upload them to follower rooms instead
💬 Communicate with your team
When users are added, each case automatically creates a secure messaging room.
To find it:
Open a case
Click Rooms
These rooms:
Include only case Admins (unless you create a Follower room)
Send real-time notifications
Support text, file uploads, photos, and videos
Create your own room:
Go to Rooms
Tap + Room
Add people (internal or external)
Type your message or upload a file
🔔 Manage notifications
Notifications show when:
You're added to a case or room
A task is completed that you're following
Someone sends a message in a room you're in
You’ll see:
A red badge icon with the number of unread updates
Push notifications linking to the message
A list of rooms and cases with activity in the Rooms tab
To adjust notifications:
Mute specific rooms
Use Do Not Disturb in your profile settings
Set a due date reminder in tasks if needed
Note: Muting one room does not mute notifications from other rooms.
📷 Share photos and videos
Take or upload high-res images/videos in a room
Zoom in without losing clarity
In any room, click the info icon in the top right corner and select "Files" to view stored documents
👀 Track read status
Messages show who has seen them (“Seen by X people”)
Click on a message for Message Details
You can follow up, reply, or call directly from the app
🧹 Manage rooms
Swipe left on a room to leave (mobile) or go to Info > Leave group (web app)
Tap Info > Delete to archive it for everyone