Step 1: Check device notification settings
đą iOS (iPhone)
Open your phone's Settings â Apps
Scroll to OmniLife
Tap Notifications
Ensure Allow Notifications is turned on
đ¤ Android
Open the Settings app.
Tap Apps or Apps & notifications.
Select OmniLife from the app list.
Tap Notifications.
Ensure notifications are toggled ON
Note for Android users: It is important to note that if you force quit the app on Android, you will not receive notifications. This is a common behavior for all Android apps, to ensure you receive notifications, make sure to keep the app running in the background.
Step 2: Check âDo Not Disturbâ in the app
Open the OmniLife app
Tap More â Settings
Tap Do Not Disturb
Make sure it says Disabled
Step 3: Check if a specific room is muted
Go to your rooms and look for a crossed-out bell icon next to the room name
Tap the info icon (i) in the upper right
Make sure Mute room is toggled off
Quick steps if you miss a notification
Check your connection
Make sure Wi-Fi or cellular data is working. If you were in airplane mode or out of coverage, notifications may not arrive.
Open the app
Launch the app once to refresh your deviceâs connection. On some phones, notifications wonât be delivered if the app has been force-closed.
Restart your phone
A quick restart clears out temporary issues with the system that might block notifications.
Notification Exceptions
Thanks for checking your app and device settings. Even when everything looks right on your end, there are still a few common reasons why a push notification might not make it through:
Network connection
If your phone was in airplane mode, out of coverage, or had a weak signal at the time the notification was sent, it may not have been delivered. Some notifications expire if the device stays offline too long.
Temporary service issues
Notifications travel through Appleâs (iOS) or Googleâs (Android) servers before reaching your device. If those services are experiencing a temporary delay or outage, some notifications may be missed.
Battery or power-saving modes
On Android in particular, battery optimization or background restrictions can delay or block notifications. Even when settings look right, the system may hold back non-critical alerts to save power.
CarPlay, Do Not Disturb or Focus modes
If your phone was using CarPlay, in Do Not Disturb, Focus, or Driving mode, the notification may have arrived but was silenced or suppressed altogether.
App was force-closed
On some devices, if the app is force-quit (swiped away), the system wonât deliver notifications until you open it again.
đ In short: Even when your settings are correct, things like network hiccups, system power-saving, or server delays can cause a single notification to be missed.