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🔔 Fix notification issues (mobile)

If you’re logged in but not receiving alerts from your team, try these quick troubleshooting steps

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Written by Brynn Timm
Updated over a week ago

Step 1: Check device notification settings

📱 iOS (iPhone)

  1. Open your phone's Settings → Apps

  2. Scroll to OmniLife

  3. Tap Notifications

  4. Ensure Allow Notifications is turned on

🤖 Android

  1. Open the Settings app.

  2. Tap Apps or Apps & notifications.

  3. Select OmniLife from the app list.

  4. Tap Notifications.

  5. Ensure notifications are toggled ON

Note for Android users: It is important to note that if you force quit the app on Android, you will not receive notifications. This is a common behavior for all Android apps, to ensure you receive notifications, make sure to keep the app running in the background.

Step 2: Check “Do Not Disturb” in the app

  1. Open the OmniLife app

  2. Tap More → Settings

  3. Tap Do Not Disturb

  4. Make sure it says Disabled

Step 3: Check if a specific room is muted

  1. Go to your rooms and look for a crossed-out bell icon next to the room name

  2. Tap the info icon (i) in the upper right

  3. Make sure Mute room is toggled off

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