Before You Begin
FlowHawk controls:
Which events generate notifications
How notifications are delivered (Push, SMS, Email)
Whether Do Not Disturb or muted rooms apply
Your device controls:
Whether push notifications appear
Notification sounds and volume
Device Do Not Disturb
Browser notification permissions on web
FlowHawk decides what to send. Your device or browser decides whether a notification is displayed and how it behaves.
Having Trouble Receiving Notifications?
See platform-specific troubleshooting guides:
Accessing Notification Settings
Web
Select More
Select Notifications
Note: On web, Notification Settings and Do Not Disturb are managed together.
Mobile
Select More
Choose:
Notification Settings
or Do Not Disturb
Note: On mobile, these options are accessed separately.
Notification Types
Messaging Activity
Choose which messaging events generate notifications.
New messages in rooms
Added to a follower group or room
Replies to your messages
Reactions to your messages
Reactions to any message
High-priority messages
@‑mentions
Case Activity
Choose which case events generate notifications.
Added as a case admin
Task updated messages
Task past due messages
Any task I can edit is overdue
Any task I can view is overdue
Delivery Methods
Each notification type can be delivered using one or more methods.
Method | Description |
Push | Notification shown on your mobile device or web browser |
SMS | Text message sent to your mobile phone |
Email notification |
You may enable one, multiple, or all delivery methods.
Push Notifications
Push notifications appear as alerts on your device.
On mobile, they appear as system notifications
On web, they appear as browser notifications if enabled
Push notifications follow your device or browser settings. If notifications are disabled at the device or browser level, FlowHawk notifications will not appear.
Notification Sounds
iPhone (iOS)
You can select notification sounds directly within FlowHawk.
Android
Notification sounds are controlled by your device. Depending on your device and Android version, you may be able to customize sounds through system settings.
Override Do Not Disturb
Each notification type includes an Ignore FlowHawk Do Not Disturb option.
When enabled, that notification will still be delivered even if:
FlowHawk's Do Not Disturb is enabled
The room is muted
This does not override your device’s notification settings.
Do Not Disturb and Muted Rooms
FlowHawk Do Not Disturb
Pauses notifications across all rooms and cases.
You will still receive:
High-priority messages
@‑mentions
Re‑sent notifications
These notifications are always delivered to ensure important updates are not missed.
Muted Rooms
Muting a room prevents notifications from that room only.
Other rooms and case notifications continue normally
Do Not Disturb Duration Options
1 hour
8 hours
12 hours
Until I turn it back on
Custom (enter a date and time)
Notification Links
Notifications include a direct link which takes you to the room that generated the notification.
Summary
FlowHawk notification settings allow you to:
Choose which events generate notifications
Select Push, SMS, Email, or any combination
Customize notification sounds on iOS
Manage Android sounds through device settings
Pause notifications using Do Not Disturb
Mute individual rooms
Allow important notifications to bypass Do Not Disturb