🔍 What's the difference?
Case Admins
Admins are responsible for setting up and managing the case. They have full visibility, can add/remove users, and lead coordination. In transplant workflows, this role is often filled by transplant coordinators.
Case Followers
Followers are users like surgeons, physicians, OR staff, and HLA who need visibility into a case but don’t require full admin privileges. They receive updates relevant to their roles and can participate in selected group conversations.
➕ How to add a new case admin
Open the case
Tap Permissions
Tap Add admin
✅ The new admin will automatically be added to the main case room
🚫 They are not automatically added to any existing Follower Rooms. See below to help them join those.
🧭 What happens after an admin is added?
New admins will see all follower groups listed under Permissions → Case Followers
However, they must manually join these rooms to access past messages and participate in conversations
📌 How to join follower group rooms
Go to the case
Tap Permissions
Scroll to Case Followers and select a group
Tap People
Tap Join Group
Once joined, the admin will have full access to that group's room and message history.