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Understanding Case Admins vs Followers
Understanding Case Admins vs Followers

When adding another case admin, here are some important tips to ensure that the admin coming in has the information that they need.

Eric Pahl avatar
Written by Eric Pahl
Updated over 8 months ago

What is the difference between a case Admin and a case Follower?

Case admins are typically the users setting up and leading a case. Many times in transplants, these users are the transplant coordinators. Case Followers are typically other users such as surgeons, physicians, HLA, OR, and other ancillary staff that may be involved with a transplant case however, due to personal communication preferences or relevance, may only want to receive updates regarding certain items. in receiving updates regarding specific case tasks or items, but typically Below outlines key features and permission differences between Case Admins and Case Followers.

How do I add another case admin?

If you are a case admin and want to add another case admin, please be sure to follow the instructions below to ensure the new case admin has access to the correct information.


To add a new admin, go to the case and select 'permissions' and then 'add admin'

NOTE: When you add an admin, they will automatically be added to the main case room, the case room that has the blue background or bubble surrounding the room name. They will NOT be automically added to any of the follower groups that were created prior to them being added as an admin. See below for instructions on how to 'Join Groups'

Once an admin has been added to a case, that new admin will automatically have visibility access to all Follower Groups that have been previously created. These can be viewed by all case admins by going to the case and selecting "Permissions" and scrolling to the bottom of the screen where follower rooms will be listed under "Case Followers" (see below).

In order to join the Follower Group Rooms to participate in conversations and access all previous communications, select the Follower Group that you would like to Join to pull up the 'Follower Details' page. Then select 'People' (see below).


Then select, "Join Group" to join the rooms associated with that follower group and be able to participate in the conversations.

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