OmniLife Health's clinical workflow automation and communication platform, FlowHawk™, is used by transplant centers and vendors nationwide. In today’s connected transplant landscape, many users are invited to FlowHawk to securely collaborate on clinical cases.
👥 FlowHawk Basic (Guest Access)
If you’ve been onboarded by a vendor or transplant center using FlowHawk, and you do not have a direct contract with OmniLife Health, your access is considered guest access. Guest users typically include:
Logistics vendors
Call centers
Recovery or perfusion teams
Other third-party collaborators
Guest access provides limited use of FlowHawk Messenger for communication only on the specific cases you’re invited to.
💼 FlowHawk Premium (Licensed Access)
Organizations that license FlowHawk Premium gain full access to the platform’s workflow features. Premium users can manage their own cases, edit workflows, generate analytics, and much more.
🔍 Feature Comparison
Feature | Guest User | Premium User |
Send/reply to messages | ✅ | ✅ |
View/share files & multimedia | ✅ | ✅ |
View/edit case workflows | ❌ (permission dependent) | ✅ |
Create new chat rooms | ❌ | ✅ |
Create new cases | ❌ | ✅ |
Add/remove users from rooms/cases | ❌ | ✅ |
Admin Portal (user mgmt, reporting) | ❌ | ✅ |
Edit workflows (Admin Portal) | ❌ | ✅ |
FlowHawk Analytics | ❌ | ✅ (additional setup required) |
🔑 Summary
As a guest user:
You can join chat rooms and participate in case communications
You may receive permission to view or edit parts of the workflow
You cannot create your own rooms, manage users, or set up new cases
To unlock full access to FlowHawk, including workflow customization, reporting, and admin capabilities, contact [email protected] to learn more about available plans.