✅ What is a standard room?
A standard room (sometimes called a general room) is a secure messaging space that is not tied to a specific case or workflow. It’s a flexible space for everyday communication, like:
Internal announcements
On-call schedules
One-on-one or group chats (including with external partners)
Anyone with access to your organization can create a standard room in the Rooms module.
🧭 How to create a standard room
From the Rooms module, click + Add Room above your list of rooms
Tap the ➕ plus icon in the top right
Select Standard
Enter a Room Name (required) and an optional Description
(Optional) Enable Set as a managed room if you want only Administrators to be able to add users
Use the search bar to find users in your organization and click the (+) icon to add them
Type your first message
Click Create
Once created, users will get a notification letting them know they’ve been added to the room.