FlowHawk

Guidance for Case Admins on adding users as Case Followers, with steps to assign the appropriate permissions for effective collaboration.

👥 Add a user to a room

A secure messaging space for general communication that's not tied to a case or workflow.

➕ Create a standard room

There are two ways to delete a case room, depending on your access level.

🗑️ Delete a case room

Find closed rooms from both the admin portal and the web app.

💬 How to view closed rooms

Guidance for adding or removing users in a standard messaging room

👥 Manage users in a standard room

This article outlines the differences between case rooms and standard rooms

🧠 What is the difference between a case room and a standard room?

Secure messaging space to communicate with others, share files, and track communication related to a specific case or topic.

💬 User Guide: Rooms

Collaborate, share updates, and manage communications

Rooms

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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