If you’re an organization manager
Log into the Admin Portal
Navigate to Chatrooms
Click the Active tab
Search for the room name
Select the room to open the details panel
Click Close Chatroom to delete/archive it
🛑 Note: Only users with Organization Manager permissions can delete rooms from the Admin Portal.
If you’re a basic user
Log into the OmniLife Web App
Open the Cases module
Select the case to view the case details
Click Rooms
Select the room you want to delete
Click the “i” (Info) icon in the top right
Select Delete Room
If this option doesn’t work for your role, follow the steps below.
Workaround: Remove a follower group room by clearing users
Log into the OmniLife Web App
Go to the Cases module
Open the case with the room you want to delete
Tap Permissions
Scroll to find the follower group linked to the room
Click the name of the follower group to open the follower details and
Toggle the details to People, and click the "X" next to each person to remove them from the group remove users
Tap Save in the top right corner
Go back to the case Permissions screen
At the bottom, find the room again and tap the “X” icon next to the follower group to remove access
You can remove the room once there are no longer any users associated with it.