If you are logged in and not receiving notifications from your team there are 3 easy ways to remedy
Step 1: Make sure your phone is allowing OmniLife Notifications
How to Check the OmniLife app within your phone's settings:
Go to your phone settings
Scroll down until you see 'OmniLife'
Click on OmniLife
Click on Notifications
Make sure you have 'Allow Notifications' toggled on
Step 2: Make sure you haven't enabled the "Do not Disturb feature"
How to Check OmniLife Settings within your app:
Go to OmniLife and login
Click on 'More' in the navigation
Click on 'Settings'
Click on 'Do Not Disturb'
Confirm that it reads "disabled"
Step 3: If you're not receiving messages for one specific room or case check to ensure it is not muted
How to check the settings of a specific room
Go to the room
Confirm you do not have a crossed-out bell icon next to a room you are expecting notifications.
Go to a room you are expecting notifications
Click on the info icon in the upper right-hand corner
Confirm that the 'Mute room' toggle is turned off
Can you try these steps and let me know if it resolves your issue?