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I am not receiving notifications

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Written by Brynn Timm
Updated over a year ago

If you are logged in and not receiving notifications from your team there are 3 easy ways to remedy

Step 1: Make sure your phone is allowing OmniLife Notifications

How to Check the OmniLife app within your phone's settings:

  1. Go to your phone settings

  2. Scroll down until you see 'OmniLife'

  3. Click on OmniLife

  4. Click on Notifications

  5. Make sure you have 'Allow Notifications' toggled on

Step 2: Make sure you haven't enabled the "Do not Disturb feature"

How to Check OmniLife Settings within your app:

  1. Go to OmniLife and login

  2. Click on 'More' in the navigation

  3. Click on 'Settings'

  4. Click on 'Do Not Disturb'

  5. Confirm that it reads "disabled"

Step 3: If you're not receiving messages for one specific room or case check to ensure it is not muted

How to check the settings of a specific room

  1. Go to the room

  2. Confirm you do not have a crossed-out bell icon next to a room you are expecting notifications.

  3. Go to a room you are expecting notifications

  4. Click on the info icon in the upper right-hand corner

  5. Confirm that the 'Mute room' toggle is turned off

Can you try these steps and let me know if it resolves your issue?

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