TIP #1: Optimize Your Filters
To ensure you always have the correct information, remove old or irrelevant information, and even improve app loading times and speed, be sure to adjust your Rooms Module filters and Case Module filters to only show open rooms and cases.
Rooms Module Filters
Mobile App & Web App: To ensure you are only seeing relevant rooms and not old or archived rooms, go to "Rooms" Module at the bottom toolbar (mobile) or top right toolbar (web), select the filters icon at the top right (carrot icon), and select "hide closed cases"
Case Module Filters
Mobile App & Web App: Go to the "Cases" Module at the bottom navigation toolbar, select the filters icon (carrot icon) and select "Open Cases"
If you would like to save your filters so the app, upon logging in, always defaults to "open cases" complete the following steps:
Log in
Go to Cases Module
Select Case Filters icon in top right
Select "Open Cases"
Immediately Log-out
When you log-out these filters are saved to your account profile so next time you log in they are defaulted to open cases which will improve load speeds
It is also important to note that in order for this to have the most value and impact on experience, you must close old cases. By closing a case you will not lose access to the case or lose any data from the case.
TIP #2: Refresh Your Browser Frequently
In order to meet HITRUST HIPAA compliant requirements, the application must frequently check for activity and authenticate users. If after a moment of inactivity (30 mins), the application may require a manual refresh and sometimes may ask you to verify yourself by making you log into the application.
While we work on enhancing how the application checks for connectivity and activity, we encourage users of both web and mobile app to frequently refresher their browser or close and reopen the app on the phone.
*Note this is most important for users of OmniLife Web on the browser. We suggest that after moments of inactivity to refresh your browser to ensure the best experience possible and to avoid connectivity issues.
TIP #3: Check for Updates on OmniLife App, Phone, & Browser
OmniLife App Updates: We are constantly taking your feedback and input and improving our application. We typically release an update every 4-6 weeks for mobile, and sometimes more frequently for web. It is important that you check the app store to see if there are any updates available for OmniLife.
To do this, go to the Google Play Store (Android) or App Store (iOS), search for "OmniLife Health," and if you see an option to update the app, be sure to do so.
Phone & Browser Updates: It is also important to make sure that your device (phone or tablet) and browser is also up to date. Below are several help articles to make sure your phone, tablet, and browser are up to date.
Chrome (recommended browser for best experience): https://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform%3DDesktop
TIP #4: Enable FaceID (Biometric Screening), Contacts, and Notifications
When downloading the mobile app or when accessing the web app on your browser, it is critical to enable FaceID (or other biometric screening), Contacts, and Notifications for the best user experience. Remember, you can always set specific notification sounds and disable notifications from within the web and mobile application!
Enabling Notifications: This is by far the most important to ensure that you never miss out on important case information.
For instructions on how to enable notifications in the mobile app, visit the help articles below:
For instructions on how to enable notifications in the web app and browser, visit the help article below:
Enabling FaceID: If you do not see the "FaceID" option on your mobile login page, this means that you did not enable FaceID during sign-up. To maintain our HITRUST certification and NIST compliance (important for transplant industry regulations), we must take security seriously, which does require frequent verification of user identity.
If you do not see this option, please check your phone or tablet settings to allow FaceID (or other biometric screening) for the OmniLife Health App. If this does not work, try deleting and redownload the application. If this does not work, please contact [email protected].
Enabling Contacts: This is critical for being able to invite your teammates to the application and also find members from your organization. For the best experience possible we strongly encourage you to enable contacts. In order to do this, please check your native device settings and be sure the OmniLife Health app has access to contacts. To do this, find OmniLife Health in your native device settings and ensure contacts is allowed. Note you may need to change certain native security and permission settings to enable.
TIP #5: Reset Application
Technology is complicated. There are hundreds of reasons that as user you may be having issues:
user error/training
environmental factors unique to your specific environment playing a role (i.e. connectivity to wifi or cellular networks
specific device
specific cellular network
how you set up your account and whether or not you set up the application as recommended and are an approved user of the correct organization.
If you are noticing inconsistent issues with loading times or notifications being cleared, it could be a performance issue.
To quickly clear the cache and improve the application speed and consistency, we recommend doing a hard reset of the application. Below is a list of instructions to perform a hard reset.
Performing a Hard Reset in the Mobile Application:
Login to application
Go to "more"
Go to "Settings"
Go to "Reset Application"
Tap :"Reset"
Tap: "Press to Reset"
Log out
Close out the application
Re-open and log back in
NOTE: This will NOT result in you losing any case information or data.
Performing a Hard Reset in Web:
Log out of the application by going to "more" and "log out"
For Chrome Users (recommended browser for best experience): https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
For Explorer Users: https://help.webex.com/en-us/article/WBX37919/Clear-Cache-and-Cookies-in-Microsoft-Internet-Explorer#:~:text=Open%20Internet%20Explorer.,in%20the%20Browsing%20history%20section.
For Safari Users: https://support.apple.com/en-us/105082
2. Log back in
NOTE: This will NOT result in you losing any case information or data.
NOTE: This may require you to reset your application notification settings within your browser. See help article to help enable notifications on web: https://help.omnilife.health/en/articles/9247259-i-am-not-receiving-notifications-on-web-app-browser
TIP #6: Change your Default Notification Sound in OmniLife FlowHawk™ Mobile App
Are you on call and want to make sure that you will wake up to new updates and notifications in OmniLife? The OmniLife app does allow you to set different default notification sounds.
To find default app notification sounds go to "more" > "settings" > "notification sound"
**The fan favorite for the loudest notification - try "Fire Pager"**
Tip #7: Review your native phone notification settings
For iOS users, especially, it is essential that you understand your native phone notification settings. The iPhone recently updated its notification settings. Below are several articles to ensure that your iPhone notification settings are optimized for improved performance and experience with the OmniLife App.
For iOS (iPhone) Users:
Be sure that your iPhone doesn't have a defaulted "Focus Mode" that is impacting the OmniLife application. To check your Focus Mode settings, go to "settings" > "Focus" and setup or turn off all default focus settings.
For more information on how to setup Focus Modes see this helpful article: https://www.zdnet.com/article/how-to-set-up-focus-modes-on-your-iphone-and-say-goodbye-to-distractions/
Be sure that "Notification" settings are setup to allow notifications for OmniLife app. To do this go to "settings" > "notifications" and scroll down until you see the OmniLife App and ensure that the notifications are set to allow.
*Note* Sometimes its a good idea to turn off/turn on your iphone after setting these settings.
For Android Users:
To change notification settings for specific apps on an Android device, you can do the following:
Open your device's Settings app
Tap Notifications
Under Most recent, find apps that have recently sent you notifications
To find more apps, tap All apps in the drop-down menu
Tap the app
Turn the app's notifications on or off
You can also customize notification categories per app for more control. To do this, you can:
Go to Settings > Notifications > Advanced settings
Enable Manage notification categories for each app
Select an app under App notifications
Adjust the categories as desired
You can also set up Do Not Disturb to silence notifications. To do this, you can:
Go to Settings > Notifications > Do not disturb
Toggle on Do not disturb
Determine how long you want DND on
Scroll down to Allowed during Do not disturb to set exceptions
Tip #8: Delete and Redownload the App to Reset Native Phone Default App Permissions
If you are still have issues with receiving notifications or updates or setting up FaceID specifically, it could be that when you originally downloaded the Omnilife application that you did not properly "allow" for notifications and biometric/FaceID access. To reset these default settings, it does require you to delete and redownload the application. When logging in again, the app should prompt you to "allow contacts", "allow notifications", and "allow FaceID" - be sure to select "Allow" for all of these settings in order to have the best app experience.