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How To - Update Case Preferences for Default Follower Groups
How To - Update Case Preferences for Default Follower Groups
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Written by Brynn Timm
Updated over 4 months ago

Log in to Admin Portal

Click on 'Workflow Builder'

Click 'Modify Case Preferences'

Select your desired workflow and click 'Modify Preferences'

Click 'Add New Follower'

Fill out your Default Follower Group Selections

  • Follower Group Name

  • Give permission to update tasks if desired

  • Select tasks to subscribe group to view

  • Add teams to the Default group

Click 'Update Preferences'

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