FlowHawk

Learn the difference between Organization Managers and Organization Members

Understanding user roles in FlowHawk

Managers can approve users, update roles and permissions, set Default Case Access, and remove or deactivate accounts from the Admin Portal.

Managing users in your organization

Use the Pending Members list to approve, deny, or deactivate new user requests. Select users to activate the available actions and manage who joins your organization.

Approving new users

Default Case Access lets managers give users automatic access to all cases or cases with selected tags. Use bulk selection to create, edit, or remove this access from the Approved…

Managing default case access for a user

Managers can remove users from the org or fully deactivate their FlowHawk accounts. Use bulk selection to remove access and choose whether the account remains active.

Removing or deactivating a user

Learn how to create, share, and manage teams in FlowHawk to streamline collaboration and assign case access more efficiently.

Create and manage teams

After approving a new user, assign them to the right teams so they’re added to new Cases and Rooms automatically.

Next Steps: After approving a new user

Groups of users organized by role or function

User Management

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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