Organization Managers can remove users from their organization or fully deactivate a user’s FlowHawk account from the Admin Portal. This article explains the difference between these two actions, what each option does, and how to perform them.
How to Remove or Deactivate a User
Both actions start the same way:
Steps
Open the Admin Portal → Users.
Go to the Approved Members list.
Check the box next to the user (or users) you want to remove.
Click Remove from Organization at the top of the page.
In the confirmation window:
Check Deactivate user accounts to deactivate the account completely, or
Leave it unchecked to simply remove them from your organization
Click Remove to confirm.
Your changes take effect immediately.
Understanding the Difference
There are two possible outcomes when you remove someone from your organization:
Remove From Organization (Account Stays Active)
If the “Deactivate user accounts” box is unchecked, FlowHawk removes the user from your organization only.
This means:
Their FlowHawk account remains active
They can still log in
They keep access to any cases or Rooms they personally created or were given specific access to.
They can join another organization in the future
Use this when:
Someone changes employers
Contractors roll off the team but still need access to legacy cases they created or were previously granted access to
A user was added to the wrong organization by mistake
Remove + Deactivate (Account Fully Disabled)
If the “Deactivate user accounts” box is checked, FlowHawk removes the user and deactivates their entire account.
This means:
They are removed from the organization
Their FlowHawk account is archived
All access to FlowHawk is revoked
Use this when:
Someone should no longer access FlowHawk at all
An account needs to be permanently disabled