As an administrator, you can customize your organization's workflow and case settings - controlling task visibility, edit permissions, and default user access.
Modify case preferences
Access your organization's Admin Portal.
From the main navigation, select Workflow Builder → Modify Case Preferences
Locate the workflow you want to update and click Modify Preferences
Click + Add New Follower
Fill out your default follower group settings
Enter a Follower Name
(Optional) Give permission to edit tasks
Select the Tasks the group should be subscribed to view
Add Teams to the default group
Click Update Preferences
This will save your changes and apply them to new cases using this workflow.