If you're having trouble signing in, using Face ID, or resetting your password, your experience depends on how your account was created and your organization's security requirements.
How Was My Account Created?
FlowHawk accounts are created in one of two ways:
Email & Password
You log in with an email address and password that is stored and managed by FlowHawk.
Single Sign-On (SSO)
You log in through your organization's identity provider (such as Okta, Microsoft Entra ID, Ping, etc.).
Your login options and available features depend on which account type you have.
Can I Use Face ID?
If Your Organization Requires SSO
Face ID is not supported.
When your organization requires Single Sign-On:
You must use Sign in with SSO
Authentication is managed by your organization's identity provider
Your password is not stored in FlowHawk
Face ID cannot be used to sign in
Because FlowHawk does not store your credentials, Face ID has no credentials available to authenticate with.
If Your Organization Does Not Require SSO
Face ID may be available if your account has a FlowHawk password associated with it.
If your account was originally created using SSO and you would like to use Face ID, contact support to discuss enabling password-based login.
Why Doesn't Face ID Work?
The most common reasons are:
Your account was created using SSO
Your organization requires SSO
Your account does not have a FlowHawk password associated with it
If your organization requires SSO, continue signing in using Sign in with SSO.
For the best experience, we recommend disabling Face ID in the FlowHawk app when using SSO.
Why Doesn't Password Reset Work?
If password reset isn't working, your account was most likely created using SSO.
When using SSO:
Your password is managed by your organization
FlowHawk does not store your password
FlowHawk cannot reset your password
Instead, select Sign in with SSO and authenticate through your organization's login provider.
Which Login Method Should I Use?
Accounts Created with Email & Password
You can use:
Email and password
Sign in with SSO (if your organization supports it)
You can also:
Reset your password
Use Face ID
Accounts Created with SSO
You must use:
Sign in with SSO
You cannot:
Reset your password through FlowHawk
Use Face ID (if your organization requires SSO)
I Want to Use Face ID
If Your Organization Requires SSO
Face ID is not available.
Continue using Sign in with SSO
If Your Organization Does Not Require SSO
Support may be able to add password-based login to your account.
Once a password has been added:
Credentials can be securely stored on your device
Face ID can be enabled
When Should I Contact Support?
Contact support if:
You created your account with SSO and would like to use Face ID
Your organization does not require SSO and you need a password added to your account
You are unsure whether your account uses SSO or email/password authentication
You are stuck between SSO login and password reset
Email: [email protected]
Quick Summary
Question | Answer |
Can I use Face ID with SSO? | Usually no, if your organization requires SSO. |
Can I reset my password if I use SSO? | No. Use Sign in with SSO instead. |
Why doesn't Face ID work? | Your account likely uses SSO and does not store credentials locally. |
Can support enable Face ID? | If your organization does not require SSO, support may be able to add password-based login. |
I'm not sure which login method I use. | Contact support for assistance. |