01-2026 Product Updates

Synced Fields (new!) – You can edit the field from any task, and the update instantly applies everywhere that field appears (replaces Referring Fields). Additionally, choose which groups to notify when a synced field is shared across tasks.

Follower Groups – Add groups without sending automatic notifications at time of case creation.

Smarter Notifications – Priority messages and @mentions will re‑notify you if they haven’t been viewed.

Quick Room Muting – Instantly mute rooms (one-click on web, left-swipe on mobile).

Team Creation Controls – Only Org Managers can create new teams.

Better Text Entry – Improved experience for longer notes or paragraphs.

Easier Navigation – More reliable back‑button behavior when editing cases from a room.

Admin Portal Access – Org Managers can now launch the Admin Portal directly from the web app.

High‑Resolution PDF Exports – Case PDFs now include full‑quality images.

Password Reset Support – Admins can generate password reset emails for other users.