08-27-25 Product Updates

New Look, Same Power
FlowHawk by XVIVO branding is live, replacing OmniLife visuals for a fresh, unified experience.

Priority Messages
Highlight critical messages with custom sounds and visual indicators to ensure they stand out in your thread.

Pin Important Cases
Keep your most important cases at the top of your list with the new pin feature.

Quick Message Context
Jump directly to the original message when replying in a thread—no more scrolling to find context.

Smarter Notifications
Users completing a task will no longer receive a notification for their own action.

File Name Visibility
Uploaded files display their names in message details for easier reference.

Improved Default Follower Group Management
When adding default follower groups to a case, checkboxes next to each member make it easy to select all, deselect all, or choose individuals. In the Admin Portal, you can designate members as always required or always optional for case workflows. Coming soon to mobile.

Clearer Case Overview
If a task doesn’t have a due date, the column will appear blank instead of showing “none.”

New Analytics Field
Donor ABO has been added to your analytics toolkit.

Menu Label Update
The “More” menu option previously labeled Settings has been renamed to Do Not Disturb to better reflect its actual functionality.

Faster Sign-Up
The new user sign-up flow is quicker and more intuitive.

Case Start Timestamp
Mobile users will see a timestamp when a new case is initiated.