π§ TL;DR (Too Long; Didnβt Read)
β Test your internet at Fast.com
π« If download speed is under 40 Mbps, the app may feel slow on both web and mobile
π Try turning off Wi-Fi and using mobile data (if available)
π§βπ» Still slow? Contact your IT support team with your speed test results
π Step 1: Check your internet speed
You can test your speed from any device - phone, tablet, or computer:
π Go to Fast.com
The test runs automatically
Tap or click "Show more info" to view upload speed and latency
Take a screenshot of your results so you can share them if needed
π Step 2: What your speed results mean
Use this chart to see how your internet speed may affect your experience in both the mobile and web app:
Performance Level | Download Speed | What This Means |
β Poor | Less than 5 Mbps | Expect slowness |
β οΈ Fair | 5β20 Mbps | Some features may have trouble, expect slowness |
π‘ OK | 20β40 Mbps | App will function, but performance may vary |
β Recommended | 40β100 Mbps | Smooth experience on both web and mobile |
π Excellent | Over 100 Mbps | Fastest, most reliable experience across devices |
π‘ Tip: If your speed is under 40 Mbps, try switching off Wi-Fi and using mobile data if you're on a phone.
β οΈ Reminder: If you do not have an unlimited data plan, using mobile data may lead to additional charges. Please check with your carrier first.
π§ͺ Step 3: Try these troubleshooting tips
π Restart your device
Works for phones, tablets, and computers. It can help reset the connection.
πΆ Test another device
If other devices are also slow, itβs likely a Wi-Fi issue.
π± Switch to mobile data (mobile app only)
Turn off Wi-Fi and try your phoneβs data to see if the app runs better.
β Close background apps or browser tabs
Apps and tabs running in the background can use up bandwidth.
π§βπ» Step 4: Contact your IT team
Still having trouble on the web or mobile app? Share your results with your IT support team. Be ready to include:
A screenshot of your Fast.com test
The device you were using (laptop, phone, tablet)
The time and place you had the issue
What you already tried