🧠 TL;DR (Too Long; Didn’t Read)
✅ Test your internet at Fast.com
🚫 If download speed is under 40 Mbps, the app may feel slow on both web and mobile
🔄 Try turning off Wi-Fi and using mobile data (if available)
🧑💻 Still slow? Contact your IT support team with your speed test results
🔍 Step 1: Check your internet speed
You can test your speed from any device - phone, tablet, or computer:
👉 Go to Fast.com
The test runs automatically
Tap or click "Show more info" to view upload speed and latency
Take a screenshot of your results so you can share them if needed
📊 Step 2: What your speed results mean
Use this chart to see how your internet speed may affect your experience in both the mobile and web app:
Performance Level | Download Speed | What This Means |
❌ Poor | Less than 5 Mbps | Expect slowness |
⚠️ Fair | 5–20 Mbps | Some features may have trouble, expect slowness |
🟡 OK | 20–40 Mbps | App will function, but performance may vary |
✅ Recommended | 40–100 Mbps | Smooth experience on both web and mobile |
🚀 Excellent | Over 100 Mbps | Fastest, most reliable experience across devices |
💡 Tip: If your speed is under 40 Mbps, try switching off Wi-Fi and using mobile data if you're on a phone.
⚠️ Reminder: If you do not have an unlimited data plan, using mobile data may lead to additional charges. Please check with your carrier first.
🧪 Step 3: Try these troubleshooting tips
🔄 Restart your device
Works for phones, tablets, and computers. It can help reset the connection.
📶 Test another device
If other devices are also slow, it’s likely a Wi-Fi issue.
📱 Switch to mobile data (mobile app only)
Turn off Wi-Fi and try your phone’s data to see if the app runs better.
❌ Close background apps or browser tabs
Apps and tabs running in the background can use up bandwidth.
🧑💻 Step 4: Contact your IT team
Still having trouble on the web or mobile app? Share your results with your IT support team. Be ready to include:
A screenshot of your Fast.com test
The device you were using (laptop, phone, tablet)
The time and place you had the issue
What you already tried