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πŸ› οΈ Diagnosing slow app performance (web + mobile)

If the app feels slow, on web or mobile, it’s often due to internet speed. Use this guide to test your connection and improve performance.

Updated over 3 weeks ago

🧠 TL;DR (Too Long; Didn’t Read)

  • βœ… Test your internet at Fast.com

  • 🚫 If download speed is under 40 Mbps, the app may feel slow on both web and mobile

  • πŸ”„ Try turning off Wi-Fi and using mobile data (if available)

  • πŸ§‘β€πŸ’» Still slow? Contact your IT support team with your speed test results


πŸ” Step 1: Check your internet speed

You can test your speed from any device - phone, tablet, or computer:

πŸ‘‰ Go to Fast.com

  • The test runs automatically

  • Tap or click "Show more info" to view upload speed and latency

  • Take a screenshot of your results so you can share them if needed


πŸ“Š Step 2: What your speed results mean

Use this chart to see how your internet speed may affect your experience in both the mobile and web app:

Performance Level

Download Speed

What This Means

❌ Poor

Less than 5 Mbps

Expect slowness

⚠️ Fair

5–20 Mbps

Some features may have trouble, expect slowness

🟑 OK

20–40 Mbps

App will function, but performance may vary

βœ… Recommended

40–100 Mbps

Smooth experience on both web and mobile

πŸš€ Excellent

Over 100 Mbps

Fastest, most reliable experience across devices

πŸ’‘ Tip: If your speed is under 40 Mbps, try switching off Wi-Fi and using mobile data if you're on a phone.
⚠️ Reminder: If you do not have an unlimited data plan, using mobile data may lead to additional charges. Please check with your carrier first.


πŸ§ͺ Step 3: Try these troubleshooting tips

πŸ”„ Restart your device
Works for phones, tablets, and computers. It can help reset the connection.

πŸ“Ά Test another device
If other devices are also slow, it’s likely a Wi-Fi issue.

πŸ“± Switch to mobile data (mobile app only)
Turn off Wi-Fi and try your phone’s data to see if the app runs better.

❌ Close background apps or browser tabs
Apps and tabs running in the background can use up bandwidth.


πŸ§‘β€πŸ’» Step 4: Contact your IT team

Still having trouble on the web or mobile app? Share your results with your IT support team. Be ready to include:

  • A screenshot of your Fast.com test

  • The device you were using (laptop, phone, tablet)

  • The time and place you had the issue

  • What you already tried

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