What this feature does
When our recovery team is working on a donor that matches one of your cases, youâll see an alert in the case details under the Permissions tab > View Alerts. This helps you stay aware of recovery activity without extra calls or messages.
From Alerts section, you can select Request Procurement Services Info. This opens a direct line to our dispatch team so you can coordinate recovery needs without leaving FlowHawk.
Why this matters
Transplant coordination moves fast, and visibility gaps can create avoidable problems. For example:
An organ might be declined because a team isnât available, even though another recovery team is already on site.
Two different teams may travel to the same donor for separate organs because neither knows the other is there.
Surfacing this information inside FlowHawk may help reduce duplicate travel, avoid missed recovery opportunities, and support faster decisions.
Why weâre starting with recovery
Recovery is one of the most time-sensitive parts of the process. Starting with XVIVO Recovery Service gives teams immediate value and a clearer picture of whatâs happening in real time.
Our long-term vision
We want FlowHawk to become a single hub for transplant coordination. Over time, we plan to add more trusted service providers such as:
Logistics partners
Perfusion teams
Call centers
Bringing these groups into one place will help remove inefficiencies and give your team a smoother workflow.
Suggest providers to add
Weâd love your input. If there are vendors you want to see included, share them with us or send them to your customer success contact. Your feedback guides what we add next.